Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with Zodiac Enlighten.
We are committed to delivering your order safely and as quickly as possible.
Processing Time
Orders are typically processed within 1–5 business days after purchase.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Australia: 7–15 business days
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Canada: 7–18 business days
- International: 7–21 business days
Shipping times may vary depending on:
- location
- customs processing
- carrier delays
- seasonal demand
Shipping Costs
We currently offer:
✨ Free Worldwide Shipping
on all orders unless otherwise stated.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow a few days for tracking updates to appear after shipment.
Incorrect Address Information
Customers are responsible for ensuring shipping details are entered correctly at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
Delayed or Lost Packages
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
- customs
- postal carriers
- weather disruptions
- unforeseen logistics issues
If your package appears lost or significantly delayed, please contact us and we will do our best to assist.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- your order number
- photos/videos of the damage
- photos of packaging
We will review the issue and work toward a suitable resolution.